Legal
Refund Policy
A free trial before any charge, cancel any time, and a plain list of the situations in which we refund a payment that has already been taken.
Try it free first — that is what the trial is for
QuantPeak offers a free trial so you can import your own trades and judge the software before you are charged anything. Cancel before the trial ends and you pay nothing at all.
1. The trial
New customers get a free trial of the full product. No charge is made during it. If you cancel before the trial ends, your subscription simply does not begin. If you do not cancel, the subscription starts and your first payment is taken automatically at the end of the trial.
2. Cancelling
You can cancel at any time from your Whop account, and cancellation takes effect at the end of the period you have already paid for — you keep access until then. We do not charge a cancellation fee and we do not require you to contact us first.
Cancelling stops future billing. It does not, by itself, refund a payment already made.
3. Refunds after a payment
Because the trial gives full access before any charge, subscription payments are generally non-refundable once taken. That said, we would rather be fair than technically correct, and we will refund in these cases:
- Accidental renewal. Contact us within 7 days of a renewal charge you did not intend, having not meaningfully used the software in that period, and we will refund it.
- Duplicate or incorrect charge. Refunded in full, always.
- The software did not work for you. If a defect or incompatibility on our side stopped you using QuantPeak and we could not fix it, we will refund your most recent payment.
- Your legal rights. Where the Australian Consumer Law or the law where you live gives you a right to a refund, that right applies regardless of anything in this policy.
Partial refunds for unused time in a period are not offered outside these cases.
4. What we do not refund
- Trading losses, breached accounts, failed evaluations or lost funding. QuantPeak does not advise you what to trade — see the Risk Disclosure.
- Periods you had access to and could have used but chose not to.
- Subscriptions cancelled by us for a breach of the Terms of Service.
5. How to request one
Email support@quantpeak.com from the address on your subscription, with the approximate charge date and a sentence on what happened. We aim to reply within 3 business days. Approved refunds go back to your original payment method through Whop, typically within 5–10 business days depending on your bank.
Because Whop processes payments on our behalf, you may also raise the request through your Whop account.
6. Changes
We may update this policy. The version in force is the one published when you were charged.